Last updated: [10-09-2026]
At Glow Karo™ | Skin Care & Cosmetics, we want your products to reach you fresh, safe and on time. This Shipping Policy explains where we deliver, how long it takes, what it costs and what to do if something goes wrong with your parcel.
By placing an order on glowkaro.com, you agree to the terms of this policy.
Our Delivery Promise
- Fast dispatch: orders are processed within [1–2] business days
- Secure packaging: every product is carefully packed to prevent leaks and damage
- Order tracking: tracking details shared as soon as your parcel ships
- Flexible payment: online payment and Cash on Delivery (COD) available [where applicable]
1. Shipping Locations
We currently deliver to:
- [Country / all major cities and towns across Country]
- [International shipping: Available / Not available at this time]
Delivery to some remote or restricted areas may take longer or may not be available. If we cannot deliver to your location, we will inform you and refund your payment in full.
2. Order Processing Time
- Orders are processed within [1–2] business days after confirmation
- Orders placed on weekends or public holidays are processed on the next working day
- During sales, festive seasons or high-demand periods, processing may take up to [3–4] business days
- You will receive a confirmation by email, SMS or WhatsApp once your order is dispatched
3. Estimated Delivery Time
| Delivery Area | Estimated Delivery Time |
|---|---|
| Major cities | [2–4] business days |
| Other cities and towns | [4–7] business days |
| Remote areas | [7–10] business days |
Delivery times are estimates and begin after your order is dispatched, not when it is placed. Delays may occur due to courier issues, weather, public holidays or other circumstances beyond our control.
4. Shipping Charges
- Shipping charges are calculated at checkout based on your location and order weight
- Standard shipping fee: [₨ XXX]
- Free shipping on orders above [₨ X,XXX] [if applicable]
- Cash on Delivery orders may include an additional COD fee of [₨ XX] [if applicable]
- Any customs duties, import taxes or local charges on international orders are the customer’s responsibility
Shipping charges are non-refundable, except when a return is due to our error (damaged, defective or wrong item).
5. Order Tracking
Once your order is shipped, we will send you a tracking number and courier link by email, SMS or WhatsApp. You can use it to follow your parcel’s journey. If you have not received tracking details within [3] business days of placing your order, please contact us with your order number.
6. Cash on Delivery (COD)
- COD is available in [selected locations]
- Please keep the exact amount ready at the time of delivery
- Our courier may call you to confirm your order before dispatch. Please keep your phone reachable
- Repeated refusal of COD parcels may lead to COD being disabled on your account
7. Delivery Attempts and Failed Deliveries
Our courier partner will usually make [2–3] delivery attempts. If delivery fails because of:
- An incorrect or incomplete address
- An unreachable phone number
- Refusal to accept the parcel without a valid reason
then the parcel may be returned to us. In such cases, we may deduct the shipping charges from any refund, or ask you to pay shipping again for re-delivery. Please make sure your address and phone number are correct at checkout.
8. Address Changes
You can change your delivery address or phone number before your order is dispatched by contacting us immediately with your order number. Once the parcel has shipped, we cannot guarantee address changes.
9. Inspecting Your Parcel on Delivery
To protect your rights, please:
- Check that the parcel is sealed and undamaged before accepting it
- Record an unboxing video when opening your order
- Report any damage, leakage or missing item within [48 hours] of delivery, with your order number, photos or video
Claims made after this period may not be accepted. For complete conditions, please read our Refund and Returns Policy.
9A. Damaged, Lost or Delayed Parcels
- Damaged or leaking parcel: contact us within [48 hours] and we will arrange a replacement or refund
- Lost parcel: if your order has not arrived within [15] business days of dispatch, contact us and we will investigate with the courier. If the parcel is confirmed lost, we will send a replacement or issue a full refund
- Delayed parcel: we will follow up with the courier and keep you updated
10. Split Shipments
If your order contains several products, they may be shipped separately depending on stock and location. You will receive separate tracking details where applicable, and you will not be charged extra shipping for split shipments created by us.
11. Product Storage and Handling
Skin care and cosmetics are sensitive to heat and moisture. Please store your products in a cool, dry place away from direct sunlight, as described on the packaging. We are not responsible for product quality issues caused by improper storage after delivery.
12. Orders Containing Gifts
For gift orders, you may add a different delivery address at checkout. Prices are not shown inside the parcel where gift options are selected [if applicable]. Refunds for gift orders are issued to the original purchaser.
13. Shipping Restrictions
We reserve the right to refuse or cancel shipments in cases of suspected fraud, incorrect customer details, restricted delivery locations or products that cannot legally be shipped to a certain area. Any payment made will be refunded in full.
14. Changes to This Policy
We may update this Shipping Policy from time to time. Changes take effect once posted on this page with a revised “Last updated” date. Please review it before placing an order.
Frequently Asked Questions (FAQs)
How long does Glow Karo™ take to deliver?
Orders are processed within [1–2] business days and delivered in [2–7] business days, depending on your location.
Do you offer free shipping?
Yes, on orders above [₨ X,XXX]. Shipping charges for smaller orders are shown at checkout.
How can I track my order?
You will receive a tracking number and link by email, SMS or WhatsApp once your order ships.
Do you offer Cash on Delivery?
Yes, in [selected locations]. Please keep the exact amount ready at the time of delivery.
What if my parcel arrives damaged or leaking?
Contact us within [48 hours] with your order number and photos or an unboxing video. We will arrange a free replacement or a full refund.
Can I change my address after ordering?
Yes, but only before the order is dispatched. Please contact us as soon as possible.
Do you ship internationally?
[Yes, to selected countries. Charges and delivery times are shown at checkout. / Not at this time.]
Contact Us
Need help with your delivery? Our team is happy to assist.
- Email: support@glowkaro.com
Thank you for choosing Glow Karo™. Unveil your natural glow with confidence.
