Last updated: [10-09-2026]
At Glow Karo™ | Skin Care & Cosmetics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with and the choices you have when you visit glowkaro.com (the “Website”) or purchase from us.
By using our Website, you agree to the practices described in this policy. If you do not agree, please do not use the Website.
In this policy, “Glow Karo™”, “we”, “us” and “our” refer to [Glowkro].
1. Information We Collect
We collect information in the following ways:
a) Information you provide to us
- Full name, email address, phone number and WhatsApp number
- Billing and shipping address
- Account login details (username and password)
- Order history and product preferences
- Messages you send through our contact form, email, WhatsApp or social media
- Reviews, feedback and survey responses
- Skin type or concerns, if you choose to share them for product guidance
b) Payment information
When you pay online, your payment details are processed by secure third-party payment providers. We do not store your full card number, CVV or banking passwords on our servers. For Cash on Delivery or refunds, we may collect limited details such as a bank account or mobile wallet number.
c) Information collected automatically
- IP address, browser type, device type and operating system
- Pages viewed, time spent, clicks and referring website
- Approximate location (city or country level)
- Cookies and similar tracking technologies (see Section 7)
d) Information from third parties
We may receive limited information from payment providers, courier partners, advertising platforms and social media services, in line with their privacy policies.
2. How We Use Your Information
We use your information to:
- Process, confirm, ship and deliver your orders
- Manage your account and provide customer support
- Handle returns, refunds and cancellations
- Send order updates, tracking details and service messages
- Personalise your shopping experience and product recommendations
- Send promotional offers, newsletters and updates, where you have agreed
- Improve our Website, products, services and marketing
- Prevent fraud, abuse and unauthorised transactions
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
Where required by law, we process your data based on:
- Contract: to fulfil your order and provide services
- Consent: for marketing messages and non-essential cookies
- Legitimate interests: to improve our business, secure our Website and prevent fraud
- Legal obligation: to meet tax, accounting and legal requirements
4. Sharing Your Information
We do not sell your personal information. We share it only with trusted parties who help us run our business:
- Courier and delivery partners: to deliver your orders
- Payment gateways and banks: to process payments and refunds
- Website, hosting and technology providers: to operate and secure the Website
- Marketing and analytics providers: such as [Google Analytics, Meta Pixel], to understand performance and show relevant ads
- Communication tools: such as WhatsApp and email services, to contact you
- Legal and government authorities: when required by law or to protect our rights, safety or property
- Business transfers: if we merge with, or are acquired by, another business, your data may be transferred as part of that transaction
All partners are expected to handle your data securely and only for the purposes we specify.
5. Marketing Communications
With your consent, we may send you offers, new launches and skin care tips by email, SMS or WhatsApp. You can opt out at any time by:
- Clicking “unsubscribe” in any email
- Replying “STOP” to our messages
- Contacting us directly at [support@glowkaro.com]
Opting out of marketing will not affect important order-related messages.
6. WhatsApp and Social Media
Our Website includes a WhatsApp chat feature and links to social platforms such as Instagram, Facebook and LinkedIn. When you use these services, their own privacy policies apply, and we encourage you to review them. Messages sent to us on WhatsApp or social media may be stored so we can respond and improve our service.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep items in your cart and remember your preferences
- Keep you logged in securely
- Analyse traffic and understand how visitors use the Website
- Show relevant advertisements
Types of cookies we use:
- Essential cookies: required for checkout, security and core functions
- Performance and analytics cookies: help us improve the Website
- Marketing cookies: help us deliver personalised ads
You can control or delete cookies through your browser settings. Disabling some cookies may affect how the Website works.
8. Data Security
We use reasonable technical and organisational measures to protect your data, including SSL encryption, secure servers, access controls and regular security updates. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security. Please keep your account password confidential.
9. Data Retention
We keep your personal information only for as long as needed to:
- Fulfil the purposes described in this policy
- Meet legal, tax and accounting requirements
- Resolve disputes and enforce our agreements
When data is no longer required, we delete or anonymise it securely.
10. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Delete your data, subject to legal obligations
- Restrict or object to certain processing
- Withdraw consent for marketing at any time
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at [support@glowkaro.com]. We may need to verify your identity before processing your request, and we will respond within a reasonable time.
11. Children’s Privacy
Our Website is not intended for children under 18 years of age, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. International Data Transfers
Some of our service providers may be located outside your country. When your data is transferred, we take steps to ensure it is protected in line with this Privacy Policy and applicable laws.
13. Third-Party Links
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. Please read their privacy policies before sharing any information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it regularly.
Frequently Asked Questions (FAQs)
Does Glow Karo™ sell my personal information?
No. We never sell your personal data. We share it only with trusted partners needed to process orders, payments, delivery and support.
Is my payment information safe?
Yes. Online payments are handled by secure third-party providers, and we do not store your full card details.
How can I stop receiving promotional messages?
Click “unsubscribe” in any email, reply “STOP” to a message or contact us directly, and we will remove you from marketing lists.
Can I ask Glow Karo™ to delete my data?
Yes. Send us a request at [support@glowkaro.com], and we will delete your data unless we are legally required to keep it.
Does the Website use cookies?
Yes, for cart functions, security, analytics, and marketing. You can manage cookies in your browser settings.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Email: [support@glowkaro.com]
Thank you for trusting Glow Karo™ with your information. Unveil your natural glow with confidence.
